FAQs
Frequently asked questions about ordering, delivery, the menu and your account.
How do I place an order? Ordering
Choose your city and area, browse the menu, add items to your cart, then go to checkout and enter your delivery details. You can pay cash on delivery or by card.
Can I modify my order after placing it? Ordering
Yes, if your order is still being prepared. Call us on 021-111-000-000 with your order number and we will try to change it for you.
Is there a minimum order amount? Ordering
There is no minimum order amount on the Crustas website. Delivery charges apply per order as shown at checkout.
What are your delivery hours? Delivery
We generally deliver from 11:00 AM to 11:00 PM daily. Hours can vary by branch and area.
How long does delivery take? Delivery
Delivery typically takes 30 to 45 minutes, depending on your area and how busy the kitchen is.
Do you deliver to my area? Delivery
Choose your city and area at the top of the homepage. If your area is listed, we deliver there. If it is not listed, please try a nearby area or pick up from a branch.
How can I track my order? Delivery
After placing an order you will see a confirmation page with your order number and its status. You can also check the status in My Orders when you are signed in.
Do you have vegetarian options? Menu & Dietary
Yes. Our menu includes fries, loaded fries, shakes, desserts and drinks. Most chicken items are not vegetarian, so please check the item description before ordering.
Can I customise my order? Menu & Dietary
Yes. Many items let you choose a size or variant, add extras, and write special instructions such as less spicy or no onions.
Do you have allergen information? Menu & Dietary
Our food is prepared in a kitchen that handles wheat, milk, egg, soy, nuts and fish. If you have an allergy, please mention it in the special instructions and call us before ordering.
How do I create an account? Account & Support
Click Sign Up at the top of the page and enter your name, email and a password. With an account you can see your order history and track orders.
How do I contact support? Account & Support
Call us on 021-111-000-000, use the Contact Us page, or send your feedback through the Complaints page.
How do I cancel my order? Account & Support
Call us on 021-111-000-000 as soon as possible with your order number. If the order is already being prepared or is on its way, we may not be able to cancel it.
What is your refund policy? Account & Support
If your order arrives damaged, incomplete or wrong, tell us within 24 hours with your order number. We will review it and arrange a refund or a replacement, depending on the case.
What payment methods do you accept? Ordering
We accept Cash on Delivery (COD) and credit/debit cards. Card payments are confirmed by our team — no card details are stored on this website.
Still need help? Contact us or call 021-111-000-000.